(Applicable under the laws of the State of Delaware, USA)
This Return and Exchange Policy applies to purchases made on eOutletWorld.com and is governed by the applicable laws and regulations of the State of Delaware, United States.
1. Return and Exchange Window
Customers may return or exchange eligible items within 30 days from the date the item is received, in accordance with consumer protection standards recognized under Delaware law.
Returns and exchanges are free of charge for eligible orders. For approved requests, we will provide a prepaid return shipping label.
2. Return Eligibility
To qualify for a return or exchange, the product must:
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Be unused and in its original condition
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Be returned in the original packaging, including accessories, dust bags, authenticity cards, and all included materials
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Include the purchase receipt or proof of payment (order confirmation email is acceptable)
eOutletWorld reserves the right, as permitted under Delaware law, to refuse returns that do not meet these conditions.
3. Defective or Damaged Products
If you receive a product with a manufacturing defect or damage not caused by you, you may request a return or exchange within 30 days of receipt.
Upon confirmation of the defect or damage, you are entitled to either:
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A full refund to the original payment method, or
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An exchange for another item, with any price difference settled accordingly
After the 30-day period, the company is not obligated to accept returns or exchanges related to defects.
4. How to Request a Return or Exchange
Customers may submit a request using either method below:
A. Contact Form Submission (Recommended)
You may submit your return or exchange request directly through our Contact Us page on eOutletWorld.com.
Requests submitted through the contact form follow the same approval and documentation standards as email submissions.
Please include:
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Full name
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Order number
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Item(s) to be returned or exchanged
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Reason for return or exchange
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Photos if the item is defective or damaged (if available)
B. Email Request
Email: help@eoutletworld.com
Subject Line:
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“Return Request – Order [Order Number]”
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“Exchange Request – Order [Order Number]”
Include the same information listed above.
Approval Process
Our Customer Service team will review your request and provide:
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Approval or rejection, and
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If approved, a prepaid return label and return instructions.
Returns submitted without prior approval may be rejected or delayed.
5. Refund Process
Once the returned item is received and inspected:
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You will receive an email confirming receipt.
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You will be notified whether your refund is approved or rejected.
If approved:
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Refunds are issued to the original payment method
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Processing times vary depending on your bank, card issuer, or payment provider
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No restocking fees are applied for approved returns
6. Delay in Refunds
If you have not received your refund after approval:
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Check your payment account
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Contact your card issuer
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Contact your bank or payment provider
If you still do not see the refund, contact us at help@eoutletworld.com.
7. Non-Eligible Returns
Your return may be refused if:
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The item shows signs of use, wear, or damage
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Original packaging or accessories are missing
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The 30-day return window has passed
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The product was listed as “Final Sale”
These refusals comply with Delaware commercial law.
If a return is refused:
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The item will be sent back to you,
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And you, the customer, will bear the shipping cost for sending the item back.
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This shipping fee must be paid before the item is returned to you.
8. Exchanges
Exchanges follow the same eligibility requirements and 30-day window as returns.
If the requested item is unavailable, you may choose:
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A different item, or
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A refund to the original payment method
9. Shipping
For additional details regarding delivery times, courier processes, or related terms, please refer to our Shipping Policy.
